Shipping policy

 

Thank you for shopping with Bellosana.
Please review the information below for details on how and when your order will be shipped.

Order Processing Time

  • All orders are processed within 1–4 business days (excluding weekends and public holidays).

  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time & Delivery Estimates

Estimated delivery times depend on your location and the shipping method selected at checkout:

  • United States: 3-7 business days

  • International Orders: 7–14 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

Shipping Carriers

We work with reliable third-party carriers to ensure your order is delivered as safely and efficiently as possible.
The carrier used may vary depending on your destination and order details.

Tracking Information

  • Once your order has shipped, tracking details will be sent to the email address provided at checkout.

  • Tracking updates may take 24–48 hours to appear after shipment.

Incorrect Address & Failed Delivery

Please ensure that your shipping address is complete and accurate before placing your order.

  • Bellosana is not responsible for orders delivered to an incorrect address provided by the customer.

  • If a delivery attempt is made while no one is available, please contact the courier directly to arrange redelivery or a delivery delay.

Additional shipping fees may apply for reshipment in such cases.

Damaged Packages

Bellosana is not responsible for any damage that occurs after the order has been handed over to the shipping carrier.

If your package arrives damaged, please contact the shipping carrier directly to file a claim. We recommend keeping all original packaging materials and documentation to support your claim.

While we are unable to assume responsibility for carrier-related damage, we will do our best to assist you by providing any necessary shipping information upon request.

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees.

  • These charges are determined by your local customs authority and are the responsibility of the customer.

  • Bellosana is not responsible for delays caused by customs clearance.

Delayed or Lost Packages

While we do our best to ensure timely delivery, occasional delays may occur.

  • If your package appears delayed or lost, please contact us at support@bellosana.com with your order number.

  • We will assist you in contacting the carrier and investigating the issue.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

📧 support@bellosana.com

We’re always happy to help.